ea99 Help Center

When you open an account at ea99 for the first time, the welcome bonus is added automatically on your first deposit. You can receive up to ৳5,000 at a 150% rate. For example: deposit ৳1,000 and you get ৳1,500 as a bonus, bringing your total balance to ৳2,500. The bonus activates with a minimum deposit of ৳100 via any payment method — bKash, Nagad, Rocket, Upay, or bank transfer.

No, the welcome bonus applies only once per player. It is given with the first deposit on a new account. Other promotional offers may apply to subsequent deposits. If someone tries to claim the bonus by opening multiple accounts using the same device or the same payment method, both accounts may be cancelled.

Yes, a bonus can generally be cancelled if you inform our support team before you start using it. Keep in mind that if the bonus is cancelled, any winnings earned from that bonus will also be cancelled. If you have any doubts about a bonus, speak with us on 24/7 live chat before making a deposit.

The wagering requirement is calculated on the bonus amount only — not on the deposit. The wagering multiplier is 15x. For example: if you receive a ৳1,500 bonus, you need to place a total of ৳22,500 (1,500 × 15) in bets before you can withdraw it. The calculation is based on the bonus amount alone, not on the combined total of deposit and bonus.

Yes, every bonus has a set expiry period. If the wagering requirement is not met within that time, the bonus expires and is removed from your bonus balance. Check the bonus expiry at the time of deposit and ask the support team if you need clarification.

Yes, all personal information and documents you submit to ea99 are protected through SSL encryption. This information is used solely for identity verification and is not shared with any third party. You can find more details in our privacy policy.

Verification is typically requested when you make your first withdrawal or when unusual activity is noticed on your account. It may also be required as part of routine security checks when transactions exceed a certain amount. This is done to keep your account secure.

ea99 generally accepts the following documents: National ID Card (NID), passport, or driving licence. A recent utility bill or bank statement may be requested as proof of address. All documents must be clear and legible — blurry or marked-up submissions will need to be resubmitted.

Don't be discouraged if your verification is rejected. The support team will usually let you know the reason for the rejection. Correct the issue — for example, by submitting a clearer image or the right document — and try again. For any difficulty, contact us via 24/7 live chat or email at [email protected].

Yes, this is very important. The name on your ea99 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal request may be delayed or cancelled.

Withdrawals are generally completed within 30 minutes to 3 hours. The request will show a "Pending" status while it is being reviewed. This is a normal part of the process. If your account is fully verified and all conditions are met, the process will be faster.

Yes, ea99's payment service runs 24 hours a day, 7 days a week. Withdrawal requests made at night, in the early hours, or on holidays are generally processed within 30 minutes to 3 hours. For bank transfers, there may be a slight delay due to the bank's own operating hours.

The minimum withdrawal amount at ea99 is ৳800. Requests for less than this will not be accepted. For deposits, the minimum is ৳100 — this applies to all payment methods. Make sure you have sufficient balance before submitting a withdrawal request.

No, under ea99's security policy, withdrawals must always be made to a payment account registered in your own name. Whether it is bKash, Nagad, Rocket, or Upay — the account holder and the name registered with ea99 must be the same. Sending to someone else's number is not possible.

Withdrawals may take a little longer than usual for several reasons — such as a pending account verification, an unmet bonus wagering requirement, or a transaction amount that falls under a security review. If this happens, contact us via live chat and you will get an update quickly.

That is correct. ea99 strictly provides its services only to those aged 21 and above. Age must be declared at registration and proof of age may be required during verification. If someone is found to be under 21, their account will be cancelled.

Yes, ea99 offers a cooling-off period and self-exclusion feature. You can temporarily suspend your account for a set period or deactivate it for the long term. Let the support team know and they will take action quickly. Putting your own wellbeing first is always the most important thing.

Problem gambling is a health issue and it is possible to overcome it with the right support. Mental health service organisations in Bangladesh, as well as ea99's own support team, can help you. You will find more information and guidance on our responsible gaming page.

Some common signs: feeling a repeated urge to bet again to chase lost money; hiding your gambling or lying about it; being unable to focus on daily tasks, family, or work; spending money beyond your budget. If you notice these signs, take a break and seek professional help.

Start by talking to them openly. If you feel the situation is getting out of control, contact the ea99 support team — we can also assist concerned family members. If you feel direct third-party intervention regarding that person's account is necessary, speak with us.