ea99's Privacy Policy

ea99 collects certain necessary personal information to ensure quality of service and to facilitate secure transactions. We only collect information that is genuinely required.

1.1 Information You Provide Directly

The information you give us directly includes:

• Full name and date of birth (for age verification — minimum 21 years old)
• Email address and mobile number
• Username and password set at the time of account creation
• National ID card or passport details (for identity verification)
• Payment information: account details required for bKash, Nagad, Rocket, Upay, or bank transfer
• Messages and information sent via support chat or email

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Login time, browsing activity, and page visit information
• Cookie and session data
• Referral source (which channel you came from to reach our site)

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may receive limited information from trusted third-party verification services. This process is completely secure and is carried out only to the extent necessary.

ea99 uses the collected information only for the following legitimate purposes. We never use your information unnecessarily or against your interests.

• To facilitate account registration, identity verification, and secure login
• To process deposits, withdrawals, and financial transactions
• To correctly deliver bonuses, cashback, and VIP benefits
• To manage 24/7 customer service and support
• To prevent fraud, money laundering, and unauthorized access
• To improve platform performance and resolve technical issues
• To implement responsible gaming policies (such as monitoring self-exclusion requests)
• To comply with applicable legal obligations
• To send personalized offers and relevant information with your consent

The ea99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us recognize you and improve your experience.

3.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Performance Cookies: Help analyze how different parts of the site are being used.
• Preference Cookies: Used to remember language and display preferences.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some site features to stop working.

ea99 never sells your personal information to third parties. However, in specific circumstances, limited information may be shared with the following parties:

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
• Identity Verification Services: With trusted KYC partners to ensure regulatory compliance.
• Technology Service Providers: For server hosting, cloud storage, and cybersecurity services.
• Law Enforcement Agencies: In response to legitimate legal claims or court orders.
• Fraud Prevention Services: To prevent money laundering and financial crime.

All third parties we work with are bound by strict confidentiality agreements and may use your information only for the specified purposes.

ea99 treats the security of your information as its highest priority. We keep data secure by implementing industry-standard technical and organizational measures.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all communication between your browser and our servers is encrypted
• Advanced encryption methods for data at rest
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Intrusion Detection System

5.2 Organizational Security

• Only authorized personnel can access personal information
• Regular data security training is mandatory for all staff
• A least privilege policy is followed for data access
• A rapid response plan is in place for data breach incidents

Even so, no digital system is 100% risk-free. We therefore ask you to use a strong password and not share your login details with anyone.

ea99 retains your personal information for as long as necessary or legally required. Even after an account is closed, some information may be retained for the following reasons:

• For resolving financial disputes or investigating fraud
• In accordance with applicable laws or regulatory guidelines
• To meet tax and financial record-keeping obligations

Once the need has passed, we securely delete or anonymize the data.

As a user of ea99, you have the following rights:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how your information is used.
• Right to Portability: You can receive your information in a structured, readable format.
• Right to Object: You can object to marketing communications at any time.
• Right to Withdraw Consent: You can withdraw consent at any time for any processing that is based on your consent.

To exercise these rights, contact us at [email protected] or let us know via 24/7 live chat. We will process your request as quickly as possible.

ea99 is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. If we are informed that information from a minor has been collected, we will immediately delete that information and close the relevant account.

If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

If you have given your consent to receive our marketing communications, we may occasionally inform you about relevant offers and updates. You can opt out of these communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Sending a request directly to [email protected]
• Informing our support team via live chat

Transactional emails related to managing your account (such as deposit or withdrawal confirmations) are not covered by this option — they are sent as part of the service.

ea99 uses global technology infrastructure, which means some of your information may be stored or processed on servers outside Bangladesh. Wherever this occurs, we ensure that data transfers are carried out under appropriate safeguards and that the receiving party maintains standards equivalent to this Policy.

ea99 may update this privacy policy from time to time. For significant changes, we will:

• Post a clear notice on the website
• Send a notification to your registered email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We take all privacy-related requests seriously and are committed to providing a resolution as quickly as possible.